Cancellation Policy
At MAK COFFEE AND TEA, we aim to provide a smooth and satisfying experience for every order. Please review our cancellation policy below:
1. Order Cancellation
- Orders can be cancelled within 5 minutes of placing the order.
- Once the order is confirmed and preparation has begun, cancellations will not be accepted.
2. Refund Policy
- If a cancellation is successfully made within the allowed time, the refund will be processed to the original payment method.
- Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.
3. No Cancellation Conditions
- Orders that are already prepared, packed, or out for delivery cannot be cancelled.
- Custom or combo orders prepared specifically for you are non-cancellable once processing starts.
4. Wrong Orders / Issues
- If you receive an incorrect or damaged order, please contact us immediately with proof (photo/video).
- Our team will review and offer a suitable resolution.
5. Contact for Cancellation
For any cancellation requests or support, please contact us immediately:
📧 Email: support@makcoffeetea.com
