At MAK COFFEE AND TEA, we are committed to delivering fresh and high-quality products quickly and safely.

1. Delivery Coverage

• We currently offer delivery within selected service areas.
• Availability of delivery is based on your location and will be confirmed at checkout.

2. Order Processing Time

• All orders are prepared fresh upon confirmation.
• Preparation typically begins immediately after the order is placed.

3. Delivery Time

• Estimated delivery time is 30–60 minutes, depending on:
  • Distance from our outlet
  • Order volume
  • Traffic and weather conditions

4. Delivery Charges

• Delivery charges are calculated based on distance and order value.
• The final delivery fee will be displayed at checkout before payment.

5. Order Tracking

• Customers will receive real-time updates via SMS, email, or app notifications (if applicable).

6. Delivery Attempts

• Our delivery partner will attempt to contact you at the time of delivery.
• If you are unreachable or unavailable, the order may be cancelled and no refund will be provided.

7. Packaging & Safety

• We use sealed and secure packaging to ensure hygiene, prevent spillage, and maintain product quality during transit.

8. Delays

• While we strive for timely delivery, delays may occur due to unforeseen circumstances such as high demand, weather, or traffic conditions.

9. Contact Us

For any shipping or delivery-related concerns:

📧 Email: support@makcoffeetea.com